Eligibility for returns

You may return a product within 7 days of receiving your order, provided that:

• the product is unused, unopened and in its original packaging;
• it is in resellable condition, with all accessories and manuals included;
• you can provide proof of purchase (order number or receipt).

Returns that do not meet these conditions may be refused or subject to a restocking fee.

Return shipping costs

We do not offer free returns. You are responsible for return shipping costs, which are equivalent to the original delivery fee charged at the time of purchase.

We recommend a tracked and insured shipping method, as we cannot be held responsible for lost or damaged return shipments.

How to start a return

Contact us with your order number, the product you wish to return and the reason for the return:

• Email: shop@perthelectricbicycles.com
• Phone: 0404 695 106

We will send you the return address and further instructions.

Refunds

Once the returned product has been inspected and approved, we refund your original payment method, excluding the shipping cost. Please allow 5–10 business days for the refund to appear, depending on your bank.

In-store pickup & collection

For orders collected in person from our store or warehouse:

• products are considered delivered and accepted at the time of collection;
• once collected, the order is non-refundable unless the product is proven to be faulty or not as described;
• the customer is responsible for being authorised to use the payment method at the time of purchase.

We reserve the right to request valid photo identification at the time of collection.

Unauthorised transactions & chargebacks

If a transaction is authorised and approved by the card issuer at the time of purchase, and the goods are collected or delivered before any report of fraud or unauthorised use is made, the responsibility does not lie with the merchant.

Any claim of unauthorised card use must be reported to the card issuer before collection or shipment. Once goods have been collected or delivered, refunds cannot be issued if the products cannot be returned.

Starting a chargeback without first contacting us may result in a refused refund if the goods have already been collected or used.

Acceptance of terms

By completing a purchase on our website, you confirm that you have read, understood and accepted our refund, return and collection policies.