At Perth Electric Bicycles, we want you to be satisfied with your purchase. However, if you need to return a product, please review our return policy below.

Eligibility for Returns

You may return a product within 7 days of receiving your order provided that:

  • The product is unused, unopened, and in its original packaging
  • The product is in resellable condition, with all accessories and manuals included
  • You can provide proof of purchase (order number or receipt)

Returns that do not meet these conditions may be refused or subject to a restocking fee.

Return Shipping Costs

We do not offer free returns. The customer is responsible for return shipping costs.
These costs will be equivalent to the original delivery fee charged at the time of purchase.

We recommend using a tracked and insured shipping method, as we cannot be held responsible for lost or damaged return shipments.

How to Initiate a Return

To request a return, please contact our customer support at:

  • 📧 shop@perthelectricbicycles.com
  • 📞 0404 695 106

Provide your order number, the product you wish to return, and the reason for the return.

We will provide you with the return address and further instructions.

Refunds

Once the returned product has been inspected and approved, we will issue a refund to your original payment method, excluding the shipping cost.

Please allow 5–10 business days for the refund to appear on your statement, depending on your bank.

In-Store Pickup & Collection

For orders collected in person from our store or warehouse:

  • Products are considered delivered and accepted at the time of collection.
  • Once collected, the order becomes non-refundable, unless the product is proven to be faulty or not as described.
  • It is the customer's responsibility to ensure they are authorized to use the payment method at the time of purchase.

We reserve the right to request valid photo identification at the time of collection.

Unauthorized Transactions & Chargebacks

If a transaction is authorized and approved by the card issuer at the time of purchase, and the goods are collected or delivered before any report of fraud or unauthorized use is made, the responsibility does not lie with the merchant.

Any claim of unauthorized card use must be reported to the card issuer prior to collection or shipment. Once goods have been collected or delivered, refunds cannot be issued if the products cannot be returned.

Initiating a chargeback without first contacting us may result in refusal of refund if the goods have already been collected or consumed.

Acceptance of Terms

By completing a purchase on our website, the customer confirms that they have read, understood, and accepted our Refund, Return, and Collection policies.